1
Fill out and submit the
Please provide all the details of your complaint. This form goes directly to the management team, who take all complaints and feedback seriously.
2
We acknowledge the complaint
We will acknowledge receipt of your complaint within 1 working day, letting you know that we’ve received your message.
3
We investigate your complaint
A senior manager will start an investigation to understand your complaint and we’ll aim to get back to you with our findings within 3 working days.
Complaint Form
Get started by sharing a few details
Stakeholder Grievance Procedure
For grievances raised by customers, suppliers, partners and the wider community, you can find our full procedure here.