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Krystal

Your stack. Your cloud. One team.

Krystal's answer for infrastructure that doesn't fit a standard product is fully managed solutions. Our UK-based engineers design, monitor, secure and orchestrate your entire stack, whether it lives on our cloud, your public cloud or both. One solution. One invoice. One support team.

  • Power matched 100% with renewable energy

  • High engineer-to-customer ratio

  • UK’s only B Corp certified cloud provider

  • UK-based engineers, 24/7 emergency response

Trustpilot

Managed hosting done properly

Most providers mean the same thing by managed: patching, monitoring, backups and incident response. All true. All included. But that description sells this service short.

Fully managed solutions exists for businesses whose infrastructure doesn't fit a standard product. Running PostgreSQL with Node.js? A managed VPS service won’t touch that. We will. Our engineers manage your full application stack: web servers, databases, message queues, caching layers, container platforms and the glue between them.

And you get a named team that knows your environment, not a ticket queue that starts from scratch every time.

What's possible in every engagement

  • Full OS and application stack management: updates, patching and hardening

  • Proactive 24/7 monitoring and alerting, tailored to your stack

  • Daily automated backups

  • Incident response with 24/7, 365 emergency cover

  • Security vulnerability scanning

  • SSL certificate, firewall and DNS management

  • Dedicated named engineers

And depending on what you need

  • Regular performance reporting

  • Architecture design and consulting

  • Database management: MySQL, PostgreSQL and MS SQL

  • Managed Kubernetes and container platforms

  • Load balancer and CDN management, including Cloudflare

  • Disaster recovery planning and testing

  • Cost optimisation reviews

  • Regulatory and compliance support: GDPR, ISO 27001 and Cyber Essentials

  • Runbook development and custom documentation

One solution. One invoice. One support team.

Already on AWS or Azure? Keep it. We'll manage your public cloud alongside anything you run with us and treat the whole estate as one solution.

Hybrid is our normal. Krystal Cloud for your core workloads, public cloud where it makes sense, all monitored, patched and supported by the same team. You get one invoice, one SLA and one number to call. No more working out which provider owns which problem.

  • Managed

    We manage AWS, Azure and Krystal Cloud environments

  • Hybrid

    Hybrid setups treated and supported as a single solution

  • Billing

    One invoice covering infrastructure and management

  • 24/7 support

    One support team that knows your whole estate

Your data, under UK jurisdiction

Krystal is UK-owned and independent. No parent company, no private equity and no overseas ownership. Your data sits in UK data centres, managed by UK-based engineers and governed by UK law.

For organisations with sovereignty requirements, regulated workloads or clients who ask hard questions about where their data lives, that's not a nice-to-have.
It's the answer.

  1. UK data centres, UK jurisdiction

  2. UK-owned and independent since 2002

  3. ISO 27001 accredited, certified by the British Assessment Bureau

  4. We support your own compliance journey - GDPR, Cyber Essentials and ISO 27001

Priced around your infrastructure, not a price list

No two medium-sized businesses run identical infrastructure, so we don't pretend one price fits all. Every fully managed engagement is scoped individually and priced transparently. You'll know exactly what you're paying for and why.

Setup fees depend on the size and shape of the engagement and are negotiable as part of your deal.

Switch credits

Switching providers usually means paying twice while you migrate. Our switch credits offset those dual running costs, so moving to Krystal doesn't punish you for the overlap. How much of your existing commitment we cover is part of the deal we agree on together.

Proactive monitoring, tailored to your setup

We don't wait for your customers to tell you something's wrong. Our monitoring is active, tailored and continuously refined as your infrastructure evolves.

Core monitoring (included in every engagement)

  • VMs and databases

    Availability, disk space and sustained high CPU (30 minutes or more)

  • Load balancer

    Load balancer pool health, with alerts if any instance is unhealthy

  • Individual service availability

    Apache, NGINX, Redis, MySQL, PostgreSQL, RabbitMQ and others

  • URL availability

    URL availability and response times

  • SSL certificate

    SSL certificate validity and expiry warnings

Additional monitoring and observability

  • Logs and metrics

    Collected for troubleshooting, capacity planning and security audits

  • Application-level monitoring

    Via New Relic or Datadog

  • Custom alerting thresholds

    Configured to your environment

A provider you can trust with your infrastructure

  • UK-based team

    All support delivered by engineers based in the UK. No offshore routing, no language barriers and no time zone delays. Weekdays 06:00 to 00:00, 24/7/365 emergency response.

  • A ratio you won't find elsewhere

    Our Fully Managed team runs an engineer-to-customer ratio close to 1:1. Your engineers know your stack because they're not spread across hundreds of accounts.

  • We own our platform

    We run our own cloud infrastructure. We're not just reselling AWS or Azure, which means faster escalations, deeper control and no hyperscaler margin added to your bill. And when you do want public cloud, we manage that too.

  • ISO 27001 accredited

    Certified by the British Assessment Bureau. We can support your organisation's own compliance journey, including GDPR, Cyber Essentials and ISO 27001 certification.

  • UK's only B Corp certified cloud provider

    Certified in 2023. For businesses with ESG commitments or sustainability reporting obligations, Krystal is the managed provider that counts.

  • Power matched 100% with renewable energy

    Every VM, every backup and every managed service runs on power matched 100% with renewable energy across our whole hosting ecosystem.

  • Since 2002

    We've been through every version of cloud computing. We're not a startup betting on your infrastructure.

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Fully managed FAQs

The most-asked questions about our fully managed solutions services and billing. Can’t find the answer? Check our Knowledge Base or drop us a line on .

Infrastructure as code? We're already there

Krystal's cloud platform has a published Terraform provider and full REST API. Your technical team can manage infrastructure deployments via code and Krystal manages everything else: patching, monitoring and incidents.

  1. Official Terraform provider

    Find out more

  2. Full REST API

    For programmatic infrastructure management

  3. Fully managed solutions

    Works alongside automated provisioning, we handle operations

We'll match your tempo

Whatever your stack and wherever it lives, we'll tell you exactly how we'd manage it and what it would cost. No jargon and no procurement runaround.
Just a straight answer.